BofA had over a million(!!!) credit card numbers lost to thieves. Not internet thieves but those retro real-world theives. This happened in December, apparently, and BofA is doing as little as possible to make things better, according to some people who got burned by this, like Mike Sax.
Why didn't Bank of America notify me immediately? I only found out when several merchants informed me charges had been declined. When I called Bank of America they told me that they were eventually going to reissue a new card for me, and only after expressing my dismay did they offer to send a new card "within 2-3 days".
[via Mike Sax]
I used to be a BofA customer. But then one day, several towns from home, my ATM card (we'll call it Card A) stopped working. I called customer service and was told that the Card A had been cancelled (no reason was given) and that a new one (Card B) had been mailed. I hadn't recieved it so I was out of luck. "Do you have a checkbook with you?" I don't know of any guy who carries a checkbook around with them, but that was the best help she could give me. The advice went straight downhill from there, ending with "do you have any family in the area you can call that can come give you gas money?". Luckily, I made it home on gas fumes (all the while fuming myself) and waited for second new card (Card C) to be issued and mailed.
3 weeks later, there was still no Card C so I called again. I was told that, as planned, Card B had been cancelled and Card C had been sent to me over 2 weeks earlier. It never made it to me and surely would have by then so the customer service tech said he would cancel Card C and issue Card D and it should make it to me within 2 weeks.
3 weeks later, still no Card D. When I called to ask/complain why I was still without a card after 6 weeks, the customer service tech said there was a record of my last phone call but that the person who spoke to me did not cancel Card C nor issue Card D as promised. "But I can do that now for you, if you want," she said.
"No, that's okay, I'll have a new bank by time you finally send me a new card."
And I was.